1. Overview

At Trip24, we value the trust our customers place in us and strive to deliver a seamless travel booking experience. Our refund policy has been designed to be transparent, fair, and in accordance with industry standards. This policy outlines the terms under which refunds may be requested and granted for bookings made via our platform.

2. General Refund Conditions

Refunds are issued based on the specific service provider’s refund policy. Trip24 acts as an aggregator and facilitator of services such as bus ticketing, hotel bookings, bike rentals, and adventure activities. Each service may have distinct terms. Customers are advised to review refund conditions during booking.

3. Refund Eligibility

• Refunds are only applicable if cancellations are made within the permitted time frame mentioned during booking.
• If a booking is cancelled by the service provider (due to operational issues, weather, etc.), a full or partial refund may be issued depending on the provider’s policy.
• Refunds are not applicable for "no-shows" or last-minute cancellations unless explicitly allowed by the provider.

4. Refund Process

Once your cancellation is confirmed and deemed eligible for a refund:

• The refund amount will be calculated after deducting any applicable cancellation charges.
• The refund will be processed to the original mode of payment within 5–10 business days.
• We will notify you via email or SMS once the refund has been processed.

5. Non-Refundable Services

Some bookings may be labeled as non-refundable, especially during peak seasons or for promotional offers. In such cases, no refund will be issued under any circumstances once the booking is confirmed.

6. Delays in Refunds

Though we process refunds promptly, delays can occur due to banking procedures or third-party gateways. If you do not receive your refund within the stipulated period, please contact your bank or card issuer first, and then reach out to our support team with booking and cancellation details.

7. Refund Disputes

In the event of any disagreement regarding a refund, Trip24 will mediate between the user and the service provider to resolve the matter in good faith. Our decision, after a fair review, shall be considered final and binding.

8. Contact Information

For questions regarding this Refund Policy or for assistance with cancellations and refunds, please contact our support team:

• Email: support@trip24.co.in